1 - Why Agile Service Management?
Challenges TodayWhat is IT Service Management?What is Agile?Agile Manifesto and PrinciplesWhat Does It Take To Be Agile?
2 - Agile Service Management
What is Agile Service Management?Agile Service Management Goals, Objectives and BenefitsTwo Aspects: Agile Process Engineering & Agile Process Improvement
3 - Leveraging Related Guidance
DevOpsITILSite Reliability EngineeringLeanScrum
4 - Agile Service Management Roles
Relationship to Scrum rolesAgile Practice OwnerAgile Service Management TeamAgile Service Manager
5 - Agile Process Engineering
Agile ProcessesHow Processes Deliver ValueWaterfall vs Agile Process EngineeringRelationship to Scrum Events & ArtifactsMinimum Viable ProcessMicroprocess ArchitecturesService Management Architecture
6 - Agile Service Management Artifacts
Practice BacklogSpring BacklogIncrement
7 - Agile Service Management Events
PlanningThe SprintSprint PlanningProcess StandupsSprint ReviewSprint Retrospective
8 - Agile Process Improvement
Why Process Improvement is ImportantProcess Improvement GoalsProcess Improvement ReviewsSustaining ImprovementsAutomation
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
The target audience for the CASM course is
Anyone interested in learning about Agile and Scrum from a products and process perspective
Process owners and process designers
Developers who are interested in helping make processes more agile
Managers who are looking to bridge multiple practices into a DevOps environment
Employees and managers responsible for designing, re-engineering or improving process
Consultants guiding their clients through process improvement and DevOps initiatives
Internal and external suppliers Process stakeholders
Familiarity with IT service management processes and ITIL is recommended